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Blogger Tries To Cancel Comcast

Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues

just in case you missed this one… must’ve seen a couple dozen tweets about it, including this one on NPR about not firing the comcast guy who was being recorded.

first time i heard it i literally facepalmed myself.

p.s. i have comcast.

4 Comments

4 Comments

  1. I work indirectly for Comcast, and I have to say, the poor rep shouldn’t be fired. It sounds like he was just following the call flow given to him where he has to adhere to, or he can … get fired.

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  2. you’re probably right… guy shouldn’t be fired if he’s just following directions — but damned if that comcast “flow” shouldn’t be updated if that’s the case, y’know?

    man, it was both funny and painful to listen to that whole exchange…. g’damn.

    Reply

  3. StirFriedPanda July 17, 2014 at 12:10 pm

    I have to give credit to Mr. Block for remaining as calm as he was during the whole exchange. I would have flipped out within the first five minutes. Maybe the sales rep kept pushing because Mr. Block didn’t flip out on him. But I agree that the sales rep shouldn’t be fired as well.

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  4. They constantly change these scripts that agents have to follow thinking it will better the customer experience. What it actually does is anger the customer even more, extend call times to get every little thing in, and cause anger towards the agent. I’ve seen a tech support call that should have been 5 minutes tops take 20 in.order to pass the QA.

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